1 How do I Request A Quote?

You can call us at (215) 910-7429. You may also email us at ogemah.mail@gmail.com At the present time, we do not accept orders via the web site. All orders must be placed over the phone, or by e-mail. There you can tell the specifics of your desire with us. Within 24 hours, you will receive a prepared quote from one of our dedicated customer service team.Live Assistance will be available to help you with any questions about our products or services. The hours of operation are 10 AM to 6 PM EST Monday through Friday, when operators are available and ready to assist you.You will NOT be asked for payment information at this stage unless placing the order directly over the phone.

Contact Ogemah (OG) by calling (215) 910-7429. You may also contact us via e-mail at ogemah.mail@gmail.com At the present time, we do not accept orders via the web site. All orders must be placed over the phone, or by e-mail.

Before we can begin working with your artwork or design, we require a filled out and emailed or credit card authorization form. This card will NOT be charged until you have given Ogemah final approval of the artwork and order acknowledgment. We will e-mail you an overview of your order and confirmation of your artwork for your review and approval. No part of you order goes into production without your final, signed approval.

3 What forms of payment do you accept?

We accept Visa, Master Card, American Express, Discover, Company or Personal Checks*, Money Orders, E- Checks, & Pay Pal

To pay by credit card, please submit your payment information by clicking here.

Billing Address for Credit Cards:
The billing address is the address where the credit card statement is mailed, not necessarily the same as the shipping address (where you want the goods shipped). The billing address must match the statement address for the credit card used for security purposes. Errors in the billing address will delay the shipping and delivery of your order and may incur additional fees to correct.

To protect you and your credit card information, the billing information you provide will be verified with your credit card company. If there are any discrepancies, your order will be placed on hold until we receive a valid billing address for your order.

Cash is only accepted for local pickup orders.

4 Will I be charged a sales tax?

Pennsylvania sales tax will be added at a rate of 7.% to all orders shipped to a Pennsylvania address when applicable. If your organization is tax exempt and a valid tax exemption number is provided at the time of placing the order, you will NOT be assessed sales tax. If your order is not being shipped to Pennsylvania address, you will not be charged sales tax*.

Sales tax is not applied to the shipping portion of your order.

* CA, FL, and NC sales tax may apply depending on the origin of the goods (where the order ships from).

5 What is standard production?

Although we do our best to make sure item quantity and availability is updated on the website, you should give us a call at (215) 910-7429 prior to placing your order to ensure we have available stock and check on production times.

Standard production time on average runs approximately 5 to 10 business days and begins after artwork and order approval. Shipping time varies depending on which shipping method is used and may range from 1 to 7 business days.

Because all products do not have the same turnaround time, please Remember to check each item's turnaround & shipping times with the time you need the order to reach to you.

Production does not begin until ALLthe following requirements have been met

1 Payment Has Been Received
Time to Promote requires that ALL orders submit prepayment via credit card, check or money order before production can begin.

2 Proof Approval Has Been Received
Time to Promote requires that all artwork be approved before production can begin.

3 A Signed & Dated Order Acknowledgment Was Received
Time to Promote requires that a signed and dated order acknowledgment containing the customer*s signature be submitted before final production can begin.

Production begins THE DAY AFTER the items listed above have been received by Ogemah (A confirmation of receipt will be sent via e-mail to the customer). Rush service is available on most items; Please contact us for more details.

6 How accurate are colors on my screen?

All product photos and images on the OG web site are optimized for the best screen and printer color accuracy at their factory default settings for most brand name monitors and color printers. However, colors do sometimes vary slightly depending on the quality and/or age of your monitor or printer. This should not affect your ability to understand how your artwork will appear on the final product but should be taken into careful consideration when color is of the utmost importance.

7 How do I check my order status?

Before checking your order on-line, you will need to have your order number handy. This number is located in the top right hand corner of your order acknowledgment. If you have misplaced this number or are experiencing difficulties checking your order on-line, please call OG at (215) 910.7429or via e-mail at ogemah.mail@gmail.com We would be more than happy to assist you.